Policies

In Store Pick Up:
Online: Orders can be picked up in store or curbside during our normal business hours free of charge. If there is a specific time you know you will be coming by, please let us know in the Special Instructions section. Minimum order size for pick up is $35.

Deliveries:
Order cutoff for same day delivery is 12:00pm Monday-Saturday; Any order placed after this deadline will be delivered the following business day. Orders received on Sunday will be delivered on Monday. Please see our terms of service page for our delivery procedure.
Our minimum order for delivery is $50.

Based on the weather, we may leave the delivery at the recipient’s address if we are unable to make contact with the recipient at the time of delivery.

Delivery Terms of Service:
Claim Of Non-Delivery:
If you place your order through us and need to make a non delivery claim, please give us a 24-48 hour period for us to investigate the matter. In many cases, it is likely that delivery was attempted but the recipient was not available to receive the delivery (either they are not home, at work or otherwise did not answer) and no other parties were able to take the delivery on behalf of the recipient. In this circumstance, our policy is to call the recipient and make other arrangements for delivery. A third attempt will be made to contact the recipient for in store or curbside pickup. We reserve the right to charge an additional delivery fee if we have to make another attempt to deliver.


Customer Misinformation:
Once a delivery has been made, we have completed our service and are no longer liable if the sender has provided misinformation about the recipient. For example, if a patient is discharged from a hospital before a delivery has been made, we are not liable to replace said arrangement. We understand, things Happen! If you are aware of a change in the recipient’s location, please contact us before delivery has been made or an extra fee will be charged to pick up and redeliver your order to the correct address.

Delivery Rejection:
If a recipient rejects a delivery for whatever reason, A refund will not be provided and cannot be held liable for the recipient’s decision.
Quality Reassurance:
If a delivery has been made and there is a quality concern (Flowers, Plants, Etc.), The recipient should contact us within 24 hours of delivery to discuss the matter. On the rare occasion the quality of the arrangement has been compromised pre-delivery, we will gladly replace the arrangement. However, no Refunds or replacements will be made after the 24-hour period, nor will a refund or replacement be admissible based on improper plant or flower care on the part of the recipient.